Bilingual Customer Experience Representative

FUEL Recruiters’ client is the one of the leading Extreme Cold Weather Shoe and Clothing manufacturers in Canada. We are currently looking for multiple Bilingual Customer Experience Representatives Excto join their flourishing team. 

This position is held in Hamilton, On.

Duties & Responsibilities:

Confirming customers’ language preferences as you assist them.
Addressing queries, complaints, and recommendations furnished by customers.
Redirecting customers to the pertinent department, if needed.
Deferring to management in instances of uncertainty.
Processing exchanges and refunds in ways congruent with our policies.
Providing customers with details of supplementary products or services that may suit their needs.
Monitoring call and mail histories to ensure that all customers have been assisted.
Searching for commonalities in customer feedback to inform recommendations regarding our offerings.
Administering and receiving customer surveys on occasion.
Must be proficient at order entry and wholesale support.

Qualifications/Positional Requirements

High school diploma, GED, or equivalent.
College and/or University Graduate is preferred.
Proven experience as a customer service representative, customer support representative, or similar.
Experience using both languages in a professional capacity is preferred.
Exceptional verbal communication skills in both specified languages.
Computer literate.
Ability to craft professional emails.
Active listening skills and attention to minutiae.
Solid awareness of your skillset and willingness to refer customers for help, as needed.
Professional, courteous, and forbearing.

Why Work for our client?

Fast paced, friendly environment with an incredible Company Culture.
Canadian Company in business for over 43yrs.
Competitive Pay, Great Benefit Package, Flexible
Longevity and room for growth with this expanding company.
Excellent training program.
Leader in Customer Service.